FAQ

Order inquiries

How many boxes can I order?

You can request quotes for and order boxes in any volume, from tens of units to a million and beyond. You can order your boxes in one go, or place several orders over time. Our marketplace of suppliers have the capacity to produce most volumes.

What does the number indicate in the box name?

The number is an industry standard indicating which Fefco box it is

  • ”200-series” – Transport cartons for general use and shipment
  • ”300-series” – Boxes with a separate lid and bottom
  • ”400-series” – Boxes that wrap around the product for a tighter box
  • ”700-series” - Transport cartons and boxes with a glued bottom that allows for quick and easy erection
  • ”900-series” – Inserts and pads

What does the M or A indicate in the box description?

  • (M) – Packaging requires manual erecting/folding
  • (M/A) – Packaging requires either manual or automated erecting/folding
  • (A) – Packaging requires automated erecting/folding

What kind of design file should I upload if I already have a packaging?

Suppliers will need to have a structural design drawing of your box including layout, measurements, cut and crease lines. If you do not have a professionally made drawing of your box we suggest that you follow the regular flow of the wizard and then upload any photos or related information about the box that you have. You can always upload more files and chat with the suppliers at a later stage.

I don’t know what measurements my packaging should have?

If you are not certain about the measurements you can give an indicative measurement and then provide additional comments at the end of the wizard. You can always provide more information and chat with the suppliers at a later stage.

When will I receive my packaging?

Supplier will provide an estimate for the delivery time in their quote. You can also indicate requirements related to delivery time in the details section of the RFQ creation wizard, as well as in messages to the supplier.

An estimated delivery date will be provided when the supplier confirms your order. Please note that with the pre-payment method, the order is confirmed only after the pre-payment has been received.

How will I receive my packaging?

Your packaging will be shipped by the supplier to the shipping address you have stated. The packaging will be shipped according to the specifications provided by the supplier according to your agreement and/or the supplier’s delivery terms and conditions.

I have a claim related to the order/quality/quantity of packages received?

Please contact the supplier via the chat in the order window about the claim. However if you are not able to obtain an answer then additional contact details should be available in the suppliers delivery terms and conditions document available in the order window. You can also contact Box Inc support at customerservice@boxinc.com.

I have a claim and I’m not happy about supplier’s response?

Please send an email with all necessary information to customerservice@boxinc.com. The case will be handled once we have had the chance to review the information provided.