FAQ

Payment inquiries

How do I pay for my packaging?

The supplier provides a price in the quote including shipping (please note that due to the manufacturing standards of corrugated packaging, the final quantity of boxes delivered may be 10% higher or lower than the requested quantity and the final invoice amount is based on delivered quantity. The supplier will confirm the final quantity and invoice amount once they are produced).

You are requested to select payment method after accepting a quote. There are alternative ways for paying for your packaging:

Invoice. You will receive an invoice by email after the order has been produced and the final produced quantity and price have been confirmed. Production of your order will start immediately after the order confirmation, in accordance to the agreed delivery time.

Pre-payment. You will receive a pre-payment request of 70% of the estimated order price (including VAT) by email after you have submitted the order. When your pre-payment has been received, the supplier will confirm the order and start the production, in accordance to the agreed delivery time. The final invoice will be sent after the order has been produced including VAT (if applicable) and the final quantity and invoice amount have been confirmed.

The payment term for all payments is 30 days.

Why am I not allowed to use post-payment by invoice as payment method?

Our payment solution provider is responsible for credit checks and decides which customers are approved for post-payment by Invoice. As an alternative please either select the pre-payment option or contact our payment solution provider (FMS/InfinitePay), using the contact information provided below.

I have a question related to the invoice payment such as an issue/claim/clarification?

Please contact our payment solution provider on Email (DEU): mahnung@infinitepay.de or Phone: + 49 (6131) 8928-221